As an integrated marketing and public relations company, we firmly believe in the importance of combining social media and online marketing with public relations to create cohesive and complete communications strategies that span as many information channels as possible.
Elena Verlee, who is the mastermind behind PR In Your Pajamas wrote an excellent blog post about how to begin to plan a social media PR strategy. Using the following statistics she notes that the amount of time people spend online means that online marketing cannot be ignored:
- Four out of every 10 Americans read blogs, according to a study by Synovate/MarketingDaily;
- There are 500 million Facebook accounts;
- An estimated 75 million users are on Twitter, with 10 – 15 million actively using the service.
Based on these statistics she argues:
Social media has become a very powerful frontier for PR–one that is easier, faster and cheaper to permeate than traditional media.
That said, figuring out social media, getting involved, building and sustaining relationships sure can take up a lot of our time. Too much time, in fact, especially when we get into it without a strategy.
Her blog post continues with seven very insightful questions that need to be asked when creating a social media strategy. We suggest copying these questions to a blank sheet of paper and answering them like a worksheet:
1. WHAT DO YOU WANT TO ACHIEVE?
Begin with the end goal in mind. At the end of the day, what specific results and ultimate outcomes would you like to accomplish? Once you know your destination, then you can create your map.
2. WHO IS YOUR AUDIENCE AND WHERE ARE THEY ONLINE?
Having a clear idea and understanding of your target audience is key to a successful marketing plan. Same thing with your social media PR plan. You won’t be able to reach every blog and social networking site. Knowing whom you’re trying to reach will help you set priorities and focus your efforts on those sites that will bring significant results.
3. WHO ARE THE INFLUENCERS?
These are specific people, groups or institutions that reach your target audience and influence their attitudes. Consider them the shortcut to your target audience’s heart and head. They’re also your second target audiences.
4. WHAT ARE THEY SAYING?
Find out what your target audiences and their influencers are saying about your industry, product or your competition’s products. There are many benefits to having this knowledge, the first of which is so you can participate in the conversation.
5. HOW WILL YOUR VALUE PROPOSITION ALIGN?
Now that you know what your target customers are saying, you can evaluate how your own value proposition or offering aligns with their needs and desires. Are you offering something unique and relevant? Or is your message getting lost in a cacophony of voices saying more of the same?
6. HOW CAN YOU DELIVER AND CONTRIBUTE?
This is where you decide how you’re going to attract your target audience, engage with their influencers, and deliver your value proposition. Will you maintain a high-quality blog with fresh posts every day? Will you make special reports available for free to your subcribers? Will you create a Facebook fan page and share awesome resources there? There are many options available and, once again, your target audience and their preferences will shape your choices.
7. WHAT RESOURCES ARE YOU WILLING TO INVEST?
Each of us has a limited amount of time, energy and money to invest in PR. Even if social media is often free, it can cost many hours in a week. Do you have the time? Or can you hire a virtual assistant to do some of the work with you? How many minutes exactly can you devote each day to interact and participate in social networks?
These questions will help you to craft a social media PR strategy that suits your business, supports your goals, and is realistic, given what you are able to do.
As with traditional PR, nobody can guarantee you instant results with social media PR. As I like to say, it’s a marathon, not a sprint. With sustained and consistent effort, you will see results in time.
Can you think of any other questions to add to Elena’s? Once you take the time to answer these questions you may find some illuminating information about your company’s mission and goals.