curveblog4ps The Four Ps of Marketing

This week we’d thought we’d bring out something vintage and go over the four P’s of marketing. One of the best ways to compartmentalize your marketing decisions is by classifying them into one of the four P’s: Product, Price, Place and Promotion. Also known as The Marketing Mix, this model was coined by Neil Borden in 1948 who saw the process of marketing as a mixer of ingredients. Depending on the circumstance a business might follow a recipe prepared by others or prepare their own recipe as they go along, adapting it as their business needs, inventing new recipes yet tested.

Product:

This is the good or service that a business promotes. The product may be a tangible object or a service/experience. Tangible objects are goods such as clothing. Examples of intangible objects would be service provided by tourism companies and ballet tickets.  Either way, it is the item that creates your revenue. Ever product is goes through a life-cycle which includes a development and growth phase, followed by peaked performance with an eventual period of decline as sales fall.

Businesses can apply a product mix to boost sales. A product mix allows businesses to expand their product’s sales potential by creating a line of products that are all part of the business strategy.

For example, a ballet company can provide a product mix to its intangible product (the ballet performance) by creating different shows at different venues at different prices. By creating a product mix, a ballet company can expand its potential for sales. The following are some of the factors a business should look at when expanding their product:

  • Quality
  • Design
  • Technology
  • Branding
  • Features
  • Packaging
  • Sizes
  • Warranty/Returns

Price:

This is the amount a customer is willing to pay for your product. The perceived value of a product must mirror the actual price, otherwise the product will be less likely to be purchased.  Conversely, if the perceived value of the product is greater than the cost the product is much more likely to be purchased. Perceived value is not stagnant and can be altered through marketing endeavors. However, pricing is largely determined by price elasticity. Simply put, variables such as competition, necessity and the income of your consumers determines the price-range of your product.

If there is a lot of competitors, if your product is not necessary purchase and if your consumers are from a lower income bracket than the price of your product is extremely rigid. Nonetheless, there are price techniques to incentivize your consumers. The following factors are some ways in which you can market your product through pricing:

  • List Price
  • Discounts
  • Credit terms
  • Allowances
  • Payment period

Place:

As the adage goes, “location, location, location.” Place refers to the distribution channels available to consumers who wish to purchase your product. Brick and mortar store and Internet sales are both defined as distribution channels.

There are certain distribution strategies that can compliment a business’s other marketing strategies. Exclusive distribution is appropriate for a business that can create arrangements with another business that is beneficial.  So to continue using the ballet company example, ballet company X makes an exclusive distribution deal with ticket seller Y, who will take a lesser percentage of their sales if the ballet company only sells through them.

Intensive distribution refers a business that wants their product in as many outlets as possible. If a business has a line of foods or prints a magazine it wants to follow this model.

Selective distribution falls in between the other two models and is a good strategy for new companies that want to seek discounts with distributors but still be in as many places as possible.

The following are some factors a business needs to consider when deciding on the best way to place its product.

  • Channels
  • Transportation
  • Coverage
  • Inventory
  • Locations

 Promotion:

This is the different ways a business communicates its product to the public in order to increase its perceived value and popularity within its target audience.  Promotion can be paid (i.e. advertising) or unpaid (viral marketing, word-of-mouth). Business cards, posters, commercials, media buys and print media are all types of paid-promotions.

  • Sales promotion
  • Advertising
  • Public relations
  • Direct marketing
  • Online marketing
  • Word-of-Mouth
  • Blogging

The 4 P’s have been expanded into the 7P’s. In addition to the four already mentioned there is Physical evidence, which refers to a business’s store (window design, interior design, etc.), People, which refers to employees who are in charge of a business’s customer service. Lastly, Process refers to in-house logistics that may affect how a business markets its product.

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curveblogtemplate What is Facebook Home and Why Should You Care?

Last week Facebook announced its newest mobile venture, Facebook Home. Is it a brand-new Facebook phone, long rumoured to be in development? Not really. Is it an app? Pretty much. Technically, Facebook Home is a series of apps that function as a new operating system for your phone, centered around Facebook.

The intended demographic is, obviously, heavy Facebook users who use the app for messaging, news,  status updates, photos, and other fun stuff that’s great at generally killing any prospect of productivity at work.

The flagship feature of Facebook Home is “chat heads,” which integrates all messaging apps  (Facebook Messenger, SMS, WhatsApp, etc.)  under one blanket. “Chat heads” operates as a passive app, meaning that a user can read and respond to messages without disconnecting from media (i.e., Youtube, games, e-book, etc.) that they may be using at the time of said message.

All fun and games, right? But how does Facebook Home change the landscape for mobile advertising. At $2.19 Billion, Facebook is second in annual online ad revenue, trailing only Google’s $2.31 Billion (via Mashable). Well at the moment, it doesn’t. Facebook seems to be taking the same advertising approach with Home as it did when it launched the company – hold back on advertising and maximize the user experience until they’ve hooked their customers.

Facebook, admittedly, will integrate advertising into its strategy (it does have curmudgeony shareholders, after all). However, how it does this will be interesting to follow. People are notoriously hateful of receiving advertising on their phones (see: spam). If Facebook can pull off an advertising feature that doesn’t turn customers off, businesses should be ready to jump in. Facebook Home users will likely have a high-trust relationship with the company, an emotion that may carry over to advertisers. Stay tuned for new developments; your business might just land on the front page of someone’s beloved new operating system.

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curveSMA Curve Goes to the Vancouver Social Media Awards!

On Thursday, March 28th, some of us here at Curve Communications were lucky enough to attend The Social Media Awards in Vancouver (#SMA2013).

Held at the Roundhouse Community Centre, the event was a great opportunity to meet the faces behind the Twitter handles, including Vancouver’s most well-known social media mavens such as Miss 604, Vancouver Sun’s Gillian Shaw and Karm from Vancity Buzz. We even took a few minutes to visit with awards co-host, Dawn Chubai from Citytv, before the show started.

SMNphoto 1024x768 Curve Goes to the Vancouver Social Media Awards!

The Curve team with Dawn Chubai at The Social Media Awards!

After the mingling and networking ended, we joined the nominees in the audience who were anxiously waiting for their names to be called. In all, there were eight categories with many deserving candidates on the list. For a full list of who won, visit: http://thesocialmediaawards.ca/winners/

It was a fun night out! We enjoyed the live tweeting screen and the awards themselves were definitely talk of the town.

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industrynews social media  e1363719795818 Smaller Blogs More Effective Than Facebook, New Study Reveals

Social media ad network, Technorati Media, recently released their 2013 Digital Influence Report. The report, which can be read here, showed that when it comes to consumer influence, blogs outrank all other social media platforms. The study also suggests that when building relationships with bloggers, brands should reach out to smaller bloggers who write for a distinct (if quite limited) audience.  The following are a few keys findings:

  • Majority of brands are on Facebook, Twitter and Youtube.  Despite the soaring popularity of Pinterest and Instagram, the majority of brands do not have a presence on these platforms. However, look for that to change in the coming year as more brand’s utilize Instagram’s visual advantages. Also pay close attention to LinkedIn this year, who recently underwent a major facelift. As we discussed last October, LinkedIn is hoping to increase the amount of time its users spend on the site. by making it a more social and visually attractive platform.

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  •  Display and Search ads make up the majority of a brand’s budget for online advertising. Even though social media only accounts for 10% of a brand’s budget, the majority of that (57%) is dedicated to Facebook. The social media giant can boast having a high-usage audience while allowing ads to be  easily tailored by the geographic and psychographic distinctions of users. Surprisingly, only one-third of brand’s have their own blog!

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  • Consumers are more influenced by blogs than they are by any other social  media platform. Other than retail sites, such as Amazon, and a brand’s company website, blogs have the most influence over customers. Popular blogs, and the influencers who produce the content, are seen as sources to be trusted. Brands that they vouch for carry greater legitimacy in the eyes of the consumer than a Facebook recommendation! 

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  • Bigger blogs don’t equal greater trust. Although brands may be tempted to partner with the most popular bloggers, customer feedback has shown that the opposite is true. Customers trust bloggers who cater to a smaller and specific audience. Rather than trying to blast a message through popular bloggers, brands should be focused on building relationships with bloggers who, although less popular, have spent greater time writing for a smaller audience and therefore, have gained their trust.

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curverecapssmw Social Media Week (Livestream Edition)

So if you’re in the social media industry, you might have heard that last week was the much anticipated, internationally-hosted Social Media Week. Every year, this conference attracts the best industry leaders in social media, advertising and marketing, so it isn’t surprising that events are well-attended both online and off.

While I did not have the fortune of attending one of the live conferences (the closest conference to Vancouver is New York, New York), I did manage to catch a couple of the great speakers through Livestream. If you’re an industry folk, I definitely recommend checking out the archives for great information and resources.

Here are some of the events that I found very useful, considering that they gave very concrete strategies – included great examples – and provided me with great insight into the direction of the industry.

SMW Miami

Using Social Media for Sales was a very helpful in delivering different strategies for generating leads through a variety of social media platforms. I would highly recommend this for companies in niche markets, looking to connect with the customers with a targeted yet authentic approach.

Creating Compelling Content for Social Media was great for not only content marketers, but any brand that is looking to hone their content strategy for their community. My key takeaway? Make sure you have goals with each content you put out. What do you want the user to do? How do you want them to act after reading your content?

SMW NYC

The Rise of the New Community Manager was a personal favourite of mine; not only because it was an all-woman panel, but also because they were very effective in breaking down the different skills required of new community managers, including: relationship managing, orchestrating a ‘symphony of content’, crisis radar technician, and many more.

All Earned Media is Not Created Equal talked a great deal about catering to human behaviour rather than technologies. It really comes down to 1) Starting with a compelling story 2) Tapping the right talkers/influencers 3) Choosing your social channels. Great breakdown of what makes a campaign talk worthy and unexpected.

SMW Washington

It’s Not Just About the Likes: Measuring the Effectiveness of Social Media is one of those presentations that are key for serious social marketers. Metrics can often be either neglected or misinterpreted, and this presentation gave really solid strategies on measuring success and effectiveness. Definitely tune in to learn about KPI and diagnostic metrics.

Again, I would encourage you to dig through the archives, and check out some of these amazing events for yourself. It’s definitely one of the most exciting events of the year to follow.

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If your business is looking to get some free marketing and PR, Blogs are great way to get press. People follow blogs religiously and many bloggers will be happy to post your event on their page. While not all of them have a calendar-listing page, mentioning your event will do wonders to increase your publicity. Continue reading

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Every January, the momentum of the New Year drives many marketers to write down their business resolutions: Build a better website; Write a solid social media strategy; Make more money. The first few days of January are filled with hope and limitless possibility.

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With smart phones now being the standard, it is now crucial for businesses to market themselves through apps. And if you’re thinking “I already invest properly in marketing” know that the amount of consumers making purchases over their smartphones is quickly rising – and shows no reason to continue to rise unabated.  Continue reading

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Facebook’s newest feature, a revamped search engine called Graph Search, has received all variety of responses. Many people questioned why a common sense feature had taken so long to implement while others feel that it will be be a creative curator of online content, allowing you to receive feedback on dining, travelling, reading, etc. While the jury is still out as to whether this new feature will bring back Facebook users who had in recent times been spending less and less time on the site, the small-business owner is likely wondering how does this new feature affect their online marketing strategy. Continue reading

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To answer your question, no, this is NOT a shameless plug masquerading as a blog. Today I came across a great article titled “6 Reasons PR Pros Should Manage Social Media.” While I could be tempted to turn this into promotional piece, what I found really valuable about this article is how it cited the characteristics of a strong social media presence.

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